Terms of Service
These Terms govern paid engagements between Loovl OÜ (registry code 17497447, VAT EE102982660, registered in Estonia, "we", "us", "Loovl Studio") and our clients ("Client", "you") for services described on loovl.studio.
The website itself (browsing, reading content, contacting us via messenger) does not require acceptance of these Terms. They apply once you accept a written proposal from us.
1. Services
We offer managed EU hosting, web development and site modernization, and technical SEO + GEO ("Services"). Each engagement is defined by a written proposal that includes:
- Scope of work — what is included and what is not.
- Setup fee and recurring monthly fee, if any.
- Minimum contract term, if any.
- Deliverables and approximate timeline.
The proposal, once accepted in writing (email, messenger, or signed document), forms a binding agreement between us together with these Terms. Where the proposal and these Terms conflict, the proposal prevails for that engagement.
2. Fees and payment
- All fees are in EUR and exclude VAT. VAT (currently 24% in Estonia) is added for Estonian clients; reverse-charge applies for B2B clients with a valid EU VAT identifier.
- Setup fee is invoiced at the start of the engagement and is due within 14 days.
- Recurring monthly fees are invoiced at the start of each month and are due within 14 days.
- Late payment may suspend Services and trigger statutory late-payment interest (Estonian Law of Obligations Act).
3. Minimum term and renewal
Each package has a minimum contract term stated in its proposal (typically 3 or 6 months). After the minimum term, the engagement renews monthly and either party may terminate it with 30 days' written notice.
You may cancel during the minimum term, but remain liable for the monthly fees through the end of the minimum term.
4. Your responsibilities
- Provide accurate information, brand assets and access (SSH, hosting, ad accounts) we need to deliver the Services.
- Review and approve deliverables in a reasonable time. Excessive delays on your side do not extend the engagement at our cost.
- Hold all rights to the content, trademarks and assets you supply us.
- Comply with applicable laws — including data protection, advertising and consumer law — for the website we deliver and operate for you.
5. Intellectual property
On full payment of the Services that produced them, deliverables created specifically for you (custom code, copy, designs, configurations) are transferred to you. You receive full SSH access, source files and credentials. We do not hold infrastructure hostage.
Reusable components, libraries, internal tools and frameworks we developed independently of your engagement remain ours. We grant you a perpetual, non-exclusive licence to use them as embedded in your deliverables.
We may include a small "built by Loovl Studio" footer credit on sites we ship; you can request its removal at any time.
6. Confidentiality
Both parties agree to keep confidential any non-public information shared during the engagement (business plans, customer data, source code, credentials). This obligation survives termination.
We may mention you publicly as a client (logo, project name, brief description) unless you ask us in writing not to.
7. Warranties
We warrant that we will perform the Services with reasonable skill and care, in line with the practices of EU-based independent web studios. We do not warrant that the Services will be uninterrupted, error-free, or produce specific business outcomes (rankings, conversions, revenue) — these depend on factors outside our control.
For Managed Hosting, our service-level commitments (uptime, response times) are stated in the relevant proposal.
8. Limitation of liability
To the maximum extent permitted by law, our total aggregate liability for any claim arising from or related to an engagement is limited to the fees you paid us during the 6 months preceding the claim. We are not liable for indirect, incidental, consequential, or punitive damages, lost profits, lost data, or business interruption.
Nothing in these Terms limits liability that cannot be limited under Estonian or EU law (e.g. wilful misconduct, gross negligence, personal injury).
9. Termination
Either party may terminate an engagement:
- For convenience — with 30 days' written notice after the minimum term.
- For cause — immediately, if the other party materially breaches these Terms and fails to cure within 14 days of written notice.
On termination: you pay all outstanding fees up to and including the notice period; we hand over deliverables and credentials produced through the termination date; both parties continue to honour confidentiality.
10. Data protection
We process personal data in line with our Privacy Policy and the GDPR. Where we process personal data on your behalf as part of the Services (e.g. running your hosted site), we act as a data processor and a separate Data Processing Agreement may apply, on request.
11. Governing law and disputes
These Terms are governed by the laws of Estonia. Any dispute that cannot be resolved amicably will be submitted to the Harju County Court (Harju Maakohus), Estonia. EU consumer-law rights, where applicable, are not affected.
12. Changes to these Terms
We may update these Terms; the effective date at the top is updated on every revision. Material changes will be communicated in writing to active clients at least 30 days in advance.
13. Contact
WhatsApp: +372 5392 3861 · Telegram: @eriksaar